Does IT Restrict the Use of IT?
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Real or not, the perception that IT organizations restrict the use of the technology they provide is real. |
IT imposes limits on how users employ technology that, in effect, undermines its efforts to promote as a strategic partner in the enterprise, Mike Schaffner, who directs IT for the Valve and Measurement Group of flow-equipment maker Cameron, writes in his column at Forbes.com.
Although these limitations may be necessary for a number of valid reasons, they can create a very negative perception of IT. As the old saying goes, "Perception is reality," or, at least, a user's perception is his reality.
Schaffner asked his readers five questions about enterprise technology use, and the role IT plays in supporting them. He writes that the 230-plus respondents were divided equally between IT providers and consumer. Here are the results:
1. Do you believe IT unnecessarily limits the use of the technologies it delivers?
Yes: 74%; no: 26%
2. Does IT limiting the use of technology create a poor impression of IT?
Yes: 87%; no: 13%
3. Does IT provide an adequate explanation for limiting the use of technology?
Yes: 18%; no: 82%
4. When IT limits the use of technology, does it provide alternative ways to accomplish tasks?
Yes: 19%; no: 81%
5. Does IT provide a responsive support structure to address issues caused by limiting the use of technology?
Yes: 27%; no: 73%
IT needs to ramp up its communications skills. By not explaining why it restricts or prohibits the use of certain technologies, IT fosters misunderstandings and resentment from other employees in a corporation.
