An upcoming report from AIIM says the progress of Business Process Management into "knowledge work" is slow, with many companies not yet started on the journey.

From the release:

48% of respondents place their organization at Level 1 of the Business Process Maturity Model (Enterprise lacks consistent practices and management is reactive. Little to no BPM strategy, process redesign is ad-hoc awhile only 3% are at Level 5 (Optimizing Process excellence and re-engineerinintegrated into the organization. Emphasis is now on the continuous pro-active improvement of processes, narrowing the gaps between objectives and capabilities).

Previously: The CIO as chief process officer.