Chris August 26, 2013 12:58 pm

b7 Very good points reaisd about BPO in the Philippines. Education, strong English language skills, strong multi-language skills, employee appreciation of health benefits, and the economic zones.b7 I wanted to add a few points to your list • The great improvements in the power and telco facilities in Metro Manila are strong factors supporting this growth.○ I could be wrong, but I don’t think many Asian cities (not counting S.Korea, Singapore and Japan) can boast of fiber-to-the-building, Gigabit and Metro Ethernet, and DWDM broadband networks.○ Availability of wireless broadband in many locations has enabled work-from-home flexibility (adding some measure of “sanity break” relief to an over-worked and permanently jet-lagged work-force). We complain of spotty service, but it works most of the time. (During the Ondoy typhoon, my home had cable TV, broadband internet and cellular data/GPRS all working.)○ The new fiber-cable landing sites up north (one each for Globe and PLDT) not only greatly improves the country’s total broadband capacity, but also greatly improves our resiliency to trans-continental fiber disasters (e.g., Jan 2007 Taiwan earthquake causing region-wide fiber-cable breaks).○ We complain of the high cost of power, but we do not suffer power interruptions. Therefore, BPO companies do not need to spend on expensive gensets and power conditioning equipment. Take a tour of a large Indian BPO company and they will probably very proudly show you the huge gensets somewhere in the parking lot, the fuel depot, and the wall-to-wall UPS and AVR (not to mention racks of batteries) down in the basement. I remember our US counterparts demanding that we install UPS for our buildings. We replied that it would cost roughly $2+M, and that we cannot remember when the last power interruption occurred. End of that discussion.• The Filipino is not only educated – we learn fast. Apparently, we learn languages quickly. We also learn technology and business processes, and are able to gain business functional competence just as fast. I think this is partly because we have a young population that is hungry and energetic to succeed and climb the ladder. Very willing to work night shifts or 24 7 on occasion. BPO life is a night party! (Someone recently told me that the Philippines has the youngest average population in the world 22 yrs old.)• Our younger generation is an “online generation” ( Digital Natives ) that are used to “long-distance communication and collaboration” that is the default mode if you are working in a BPO company. They are not intimidated by the need to be handling multiple chat sessions with multiple customers, handling customers online, or getting help or information from others online.a0On a minor note, I would have done it “count down” fashion in homage to David Letterman hehehe…a0Looking forward to the next Four Cast.a0Sonny ValdezCTO. Digital Couch Potato. Future Yoga Instructor.