Every CIO needs to create a simple, direct and powerful slogan that will unite their IT department as a team and inspire everyone to perform to the best of their ability.
IT Strategy | Page 2
Over the next decade, more than a few company fortunes will be won and lost based on how well organizations adapt to the Internet of Things.
Over the next decade, IT will be as much about design and interfaces as about functionality. User interfaces are everything in the digital age.
There's no question that predictive analytics is the wave of the future. But, like any technology tool, it can also undermine creative thinking.
Why it's critical to build systems, devices and tools that minimize distractions and train workers how to tune out unnecessary noise.
Software and machine interfaces need to be smarter and more function dynamically way, and users are best served with simple and intuitive systems.
In today’s digital workplace, the CIO should be a combination of chief innovation officer, chief intelligence officer and chief integration officer.
Hewlett-Packard’s Pavilion Chromebook is sold out. Has the time come for Chromebooks in the corporate enterprise?
In an era when many people possess near-zero levels of patience, websites and online services that are difficult to use translate into lost customers.
Big data, BYOD, mobile devices and social media are transforming the world of enterprise IT. Here are some key ideas to keep in mind during the trials and tribulations of the new year.
It's that wonderful time of the year when customers swarm to retailers, IT systems buckle under the weight of holiday traffic, and everyone gets way too cranky.
Many companies offer poor customer service. This is most apparent in the contact center, where good intentions, business processes and technology intersect.
Last week, I found myself coping with products and services that required support. Not surprisingly, there were marked differences in how well the companies handled the inquiry and how effectively they res....
By Tony Kontzer Emboldened by the Fed's early cloud computing success, state governments really want to take advantage of cloud computing -- so long as the risks are mitigated, that is. Over the past sev....
By Tony Kontzer Can someone please tell me where the "Mike Daisey lied to me" queue starts? I'm expecting it to be a long one, filled with duped theatergoers and journalists. For those of you who monito....