IT Strategy | Page 2

Friday, August 09, 2013 07:30 AM

Transform Your IT Team With a Persuasive Slogan

Every CIO needs to create a simple, direct and powerful slogan that will unite their IT department as a team and inspire everyone to perform to the best of their ability.

Monday, July 01, 2013 06:59 AM

The Internet of Things Will Change Everything

Over the next decade, more than a few company fortunes will be won and lost based on how well organizations adapt to the Internet of Things.

Monday, June 24, 2013 00:01 AM

The Importance of Design and User Interfaces

Over the next decade, IT will be as much about design and interfaces as about functionality. User interfaces are everything in the digital age.

Monday, June 17, 2013 00:01 AM

Predictive Analytics Can Become Flim Flam

There's no question that predictive analytics is the wave of the future. But, like any technology tool, it can also undermine creative thinking.

Monday, May 27, 2013 00:03 AM

Is Smart Tech Creating Dumb People?

Why it's critical to build systems, devices and tools that minimize distractions and train workers how to tune out unnecessary noise.

Monday, April 22, 2013 00:05 AM

Features Over Functionality

Software and machine interfaces need to be smarter and more function dynamically way, and users are best served with simple and intuitive systems.

Monday, March 25, 2013 00:05 AM

Rethinking the I in CIO

In today’s digital workplace, the CIO should be a combination of chief innovation officer, chief intelligence officer and chief integration officer.

Thursday, February 21, 2013 10:20 AM

Why Chromebooks Will Appeal to the Enterprise

Hewlett-Packard’s Pavilion Chromebook is sold out. Has the time come for Chromebooks in the corporate enterprise?

Monday, February 04, 2013 06:06 AM

The Human Cost of Interface Failure

In an era when many people possess near-zero levels of patience, websites and online services that are difficult to use translate into lost customers.

Monday, December 31, 2012 08:15 AM

7 Things CIOs Should be Thinking About in 2013

Big data, BYOD, mobile devices and social media are transforming the world of enterprise IT. Here are some key ideas to keep in mind during the trials and tribulations of the new year.

Wednesday, November 21, 2012 02:15 AM

7 Ways to Piss Off Customers During the Holidays

It's that wonderful time of the year when customers swarm to retailers, IT systems buckle under the weight of holiday traffic, and everyone gets way too cranky.

Friday, November 16, 2012 05:35 AM

Picture-Impertect Contact Centers

Many companies offer poor customer service. This is most apparent in the contact center, where good intentions, business processes and technology intersect.

Tuesday, November 06, 2012 09:10 AM

A Tale of Three Contact Centers

Last week, I found myself coping with products and services that required support. Not surprisingly, there were marked differences in how well the companies handled the inquiry and how effectively they res....

Thursday, May 10, 2012 20:05 PM

Government IT: Can States Get a Handle on Securing the Cloud?

By Tony Kontzer Emboldened by the Fed's early cloud computing success, state governments really want to take advantage of cloud computing -- so long as the risks are mitigated, that is. Over the past sev....

Tuesday, March 27, 2012 21:03 PM

Stuck in Mike Daisey's Apple Tree of Lies

By Tony Kontzer Can someone please tell me where the "Mike Daisey lied to me" queue starts? I'm expecting it to be a long one, filled with duped theatergoers and journalists. For those of you who monito....

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