Features Over Functionality
Software and machine interfaces need to be smarter and more function dynamically way, and users are best served with simple and intuitive systems.
IT Strategy
Monday, April 22, 2013 00:05 AM
Monday, March 25, 2013 00:05 AM
Rethinking the I in CIO
In today’s digital workplace, the CIO should be a combination of chief innovation officer, chief intelligence officer and chief integration officer.
Thursday, February 21, 2013 10:20 AM
Why Chromebooks Will Appeal to the Enterprise
Hewlett-Packard’s Pavilion Chromebook is sold out. Has the time come for Chromebooks in the corporate enterprise?
Monday, February 04, 2013 06:06 AM
The Human Cost of Interface Failure
In an era when many people possess near-zero levels of patience, websites and online services that are difficult to use translate into lost customers.
Monday, December 31, 2012 08:15 AM
7 Things CIOs Should be Thinking About in 2013
Big data, BYOD, mobile devices and social media are transforming the world of enterprise IT. Here are some key ideas to keep in mind during the trials and tribulations of the new year.
Wednesday, November 21, 2012 02:15 AM
7 Ways to Piss Off Customers During the Holidays
It's that wonderful time of the year when customers swarm to retailers, IT systems buckle under the weight of holiday traffic, and everyone gets way too cranky.
Friday, November 16, 2012 05:35 AM
Picture-Impertect Contact Centers
Many companies offer poor customer service. This is most apparent in the contact center, where good intentions, business processes and technology intersect.
Tuesday, November 06, 2012 09:10 AM
A Tale of Three Contact Centers
Last week, I found myself coping with products and services that required support. Not surprisingly, there were marked differences in how well the companies handled the inquiry and how effectively they res....
Thursday, May 10, 2012 20:05 PM
Government IT: Can States Get a Handle on Securing the Cloud?
By Tony Kontzer Emboldened by the Fed's early cloud computing success, state governments really want to take advantage of cloud computing -- so long as the risks are mitigated, that is. Over the past sev....
Tuesday, March 27, 2012 21:03 PM
Stuck in Mike Daisey's Apple Tree of Lies
By Tony Kontzer Can someone please tell me where the "Mike Daisey lied to me" queue starts? I'm expecting it to be a long one, filled with duped theatergoers and journalists. For those of you who monito....
Thursday, January 19, 2012 17:01 PM
Will Government IT Contracts Follow Vivek Kundra to Salesforce.com?
By Tony Kontzer I have to admit, I didn't see this one coming. When Vivek Kundra, the nation's first CIO, stepped down from his post earlier this year to accept a fellowship at Harvard, I crowed about t....
Tuesday, December 27, 2011 17:12 PM
Closing U.S. Data Centers: Show Us the Money
By Tony Kontzer Since Steven VanRoekel took over the U.S. CIO post earlier this year, the data center consolidation plan he inherited from predecessor Vivek Kundra has grown increasingly daunting. And Van....
Monday, December 19, 2011 15:12 PM
The CIO's Calendar: December's Your Time to Assess the Past and Face the Future
By Don Desiderato This is the fourth installment in our new monthly blog series, The CIO's Calendar, in which we'll give you insights on how to plan your time in the month ahead as you look to allocate re....
Tuesday, November 22, 2011 08:11 AM
Protecting Your Online Reputation
By Tony Kontzer If you haven't heard of Reputation.com, you should have, because all of us probably will need its expertise at one time or another. To be truthful, I never would have taken note of the com....
Monday, November 07, 2011 08:11 AM
CIOs Go To Market
By Tim Moran As a savvy and successful CIO, it will come as no surprise to you that your role--and the role of IT as part of the business--has been undergoing tremendous change of late. In the past, techn....
