Instead trying to better understand online behavior through cookies, beacons and clicks, organizations should ask customers directly about their online preferences.
Personal clouds, the Internet of things and social collaboration are among the tech trends that will significantly impact the enterprise in 2014. Are you ready?
To ensure the success of big data and advanced-analytics initiatives, organizations may need to add new roles, such as a chief data officer and a chief analytics officer.
CIOs must formulate a focused strategy that reinvents IT and the business. For many companies, constant digital transformation is now the foundation of business.
Seventy-one percent of companies systematically ignore publicly viewable tweets and posts about their products and services. Is your company one of them?
Businesses that create a seamless browsing, buying and service experience across channels and devices will be best equipped for the challenges of the digital age.
Every CIO needs to create a simple, direct and powerful slogan that will unite their IT department as a team and inspire everyone to perform to the best of their ability.
Over the next decade, more than a few company fortunes will be won and lost based on how well organizations adapt to the Internet of Things.
There's no question that predictive analytics is the wave of the future. But, like any technology tool, it can also undermine creative thinking.
Why it's critical to build systems, devices and tools that minimize distractions and train workers how to tune out unnecessary noise.
In today’s digital workplace, the CIO should be a combination of chief innovation officer, chief intelligence officer and chief integration officer.
Last week, I found myself coping with products and services that required support. Not surprisingly, there were marked differences in how well the companies handled the inquiry and how effectively they res....
By Tony Kontzer If you haven't heard of Reputation.com, you should have, because all of us probably will need its expertise at one time or another. To be truthful, I never would have taken note of the com....
By Tony Kontzer Who'd have thunk it? It sure sounded like the seeds of a revolution were being planted by none other than former U.S. CIO Vivek Kundra during a panel discussion Aug. 31 at Salesforce.com's ....
By Don Desiderato This is the first installment in our new monthly blog series, The CIO's Calendar, in which we'll give you insights on how to plan your time in the month ahead as you look to allocate res....