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Twitter For the Enterprise

 
 
 
 
 
 
 
 

by Tony Kontzer One thing I learned on Day 1 of The Twitter Conference: Twitter has no plans to adapt its platform for the corporate market. It turns out that the financial promise of secure, business-friendly micro-blogging would only get in the way of the altruistic Twitter's larger goals.

"There's still so much to do on the broader consumer-facing product," Twitter's lead developer, Alex Payne, told me. "The founders are interested in enabling a big, global conversation."

It's hard not to admire sticking to one's ideals, but once the VC funds run out, the lack of a revenue-generation plan is going to force Twitter's hands. Nonetheless, for the time being, Twitter is content to let others do the corporate bidding.

And that brings us to the second thing I learned on Day 1 of The Twitter Conference: There's a large community of third-party, social networking software developers that will bring (or, in a couple of cases, are already bringing) Twitter-type tools into the enterprise. I was introduced to a few interesting ones today.

Let's start with CoTweet, a "social CRM" service delivered via the cloud. It enables a company to track Twitter posts about its products, brands and competitors; assign Twitter posts to employees for follow-up; and track Twitter conversations with case management functionality. Sounds like a nice addition to any customer service operation.

Next on the list is Yammer, an enterprise-ready, Twitter-style micro-blogging service that lets a company's employees keep informed of what others are working on via a secure, private network. It also creates a directory where each participating employee's expertise and Yammer history can be accessed. As someone who's written a lot about knowledge management over the years, this sounds like a dynamite research tool, especially for any business in which intellectual property plays an important role.

Both of these services have already proven themselves to be ready for prime time: CoTweet's customer list includes Coca-Cola, Ford, JetBlue Airways, and Starbucks, and Yammer is in use at AMD, Deloitte and Nationwide Insurance, among others.

Then there's the third company that was brought to my attention, SocialWare, which is perhaps the most ambitious of the group. It's been working on a management tool designed to make social media enterprise-friendly by letting companies apply access controls, data management policies and the like to Twitter, Facebook, LinkedIn, and other social networking services. It's still in the pilot stage, but SocialWare seems like it's onto something big, namely, helping to establish social networking as a business tool that doesn't pose a threat to all that is sacred in the purview of IT.

This is by no means intended to be a complete list. There are undoubtedly more companies with business-friendly social networking tools out there. The point, which I believe I've been making perfectly clear of late, is that if you're not at least thinking about how social networking is going to affect your IT mission in the coming years, you were probably also one of the IT types who proclaimed the sky was falling when instant messaging first began to appear on workplace desktops.

And we all know how that went.

Follow my Twitter feed for random posts from the conference, as well as my ongoing perspectives on social networking, cloud computing, and other things technological.

What we at Know It All want to know (there's irony for you!) is, do you have micro-blogging or social media strategies? Do you officially allow or prohibit its use? And do you expect to have to support it in the relatively near future? Please let us know in the comments field below.

 
 
 
 

4 Comments for "Twitter For the Enterprise"

  • Tony Kontzer October 21, 2009 2:38 am

    Steve, I can't help but feel your characterization of my post as "unfair and a little smug" is a bit harsh. The truth remains that Twitter does not have a revenue-generation model, and it will one day have its hands forced. I wasn't suggesting that there isn't a potential consumer revenue stream in the offing, but what I gathered from my discussion with Alex Payne is that it's simply not a focus of the company right now. Isn't if fair to point that out? For more fodder for my position, here's the latest revenue non-commitment from Twitter CEO Evan Williams: http://www.ubergizmo.com/15/archives/2009/10/evan_williams_twitters_ceo_still_no_revenue_model.html

  • Steve Balistreri October 10, 2009 11:36 am

    Your comments about Twitter's revenue model are unfair and a little smug. All the Twitter engineer said is that they want to focus on building a consumer-focused product, not that they're not interested in revenue. There are plenty of successful consumer-focused businesses. Twitter has $150 million in the bank. They have plenty of time to figure it out.

  • Tony Kontzer September 28, 2009 1:26 pm

    Anne, sounds like you (or someone in your IT department) would be a good source to keep in mind. Email me at tony@goodink.com and we'll establish a dialog. Hope to hear from you!

  • Anne Wood September 25, 2009 1:45 pm

    We use both Yammer and Twitter at The Carphone Warehouse. Both are proving very effective especially for customer service and support. We're also exploring LinkedIn for corporate use. At present we're using the free applications but our Emerging Technology team are investigating enterprise versions. Anne

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