Dewi August 26, 2013 4:38 pm

Cursorily, I think this is a great idea. I see four problems, three in eticuxeon and one in intention. First, what if the company I'm calling isn't based in the US? This especially applies to small or medium sized companies that may sell products in the US but that don't have a huge labor presence here. Will foreign companies be forced to open US call centers? That could get very complicated. Second, will this lead companies to rely even more on automated phone trees or even to move the customer service operations entirely online, essentially going from bad customer service to none at all? Even now, getting a live person on the phone can be next to impossible. My cell phone provider, for instance, doesn't even give me the option of talking to a human being.Third, is there a provision that prevents companies from charging a premium for talking to a person over an automated system?Finally, though I do think this bill is probably a good idea and I would like to see it pass, I'm bothered by the fact that Republicans will likely support this simply because they don't want to have to deal with brown people in far off lands.