More Digital Taylorism
Retailers are using software to speed up the work of employees, says the Wall Street Journal.
This strikes me as a real management issue for CIOs. The CFO wants to cut labor costs, especially in a bum economy. The IT solution is there. But workers -- and some customers -- may not like the speed-up system, which increases stress on checkers and doesn't lower check-out times if the number of register-workers decreases.
Understanding the human factors is critical -- but human factors are not traditionally regarded as an area of core competence for IT.