Sola August 26, 2013 12:45 pm

I agree wholeheartedly. Multi-tenant SaaS is not the best oopitn for everyone. In the case of the solution not being flexible to meet the change requests of the business, there are two ways to address that. First, the reasons for the change need to be fully understood and agreed-upon by the business. Just because a recruiter doesn't like the way a screen is laid out or how a process flows, doesn't necessarily necessitate a code change. Strong system and process governance needs to be deployed in order to best address those types of issues. Second, during the purchasing process, the buyers would be best served by performing as much possible due diligence prior to signing on the dotted line with a vendor. Knowing the limitations of the configuration oopitns before committing to a 3, 4, or 5 year contract is critical to determining whether a SaaS solution is even an oopitn.