IT Shops Getting Less Love From Users


Move faster! Slow down! Either way, IT shops are bound to tick off users, newly-released research finds. Is your IT shop trying to move at the speed of business? Well, maybe the tech guys need to move faster. Or slower.

A little more than half of IT users think their IT departments move at the wrong pace in adopting technology, according to Gartner's newly-released research.

And it's not getting any better: 50 percent think IT shops will move too slow through 2013. That's up from 30 percent this year. (The report also finds that no more than three in 10 will be happy, a drop from 47 percent in 2008.)

Others think IT orgs are moving too fast—20 percent, in fact. The good news? At least the number is supposed remain level through 2013.

Then there's this interesting nugget:

User satisfaction is likely to further deteriorate as the "digital generation" constitutes a larger portion of the workforce and enterprises wait longer to invest in "softer" technologies, such as social software, because results are less tangible than more traditional process- or data-centered tools.

Ah, those poor kids and their flashy technology. No one says it'll be easy to spot a generation gap in IT (or manage it), but with more boomers retiring and millenials coming into the workforce, CIOs and their teams need to address changing needs.

Whether they move fast, or slow, well, that's up to them. But here's hoping they don't expect everyone to be happy with whichever way they go.


4 Comments for "IT Shops Getting Less Love From Users"

  • Scott July 18, 2008 3:10 pm

    IT begins with leadership! Adopting new technology requires a vision, a plan and a budget. If any one of those three factors are missing, the other two are sunk. Only strong leadership can bring it all together and make it (IT?) happen. If the person at the top is not fully aware of and in tune with the proposed technologies, then you are certainly cursed with the status quo! For better or worse, IT starts at the top.

  • Doug July 17, 2008 12:09 pm

    I don't have a problem with adopting new technologies as long as I can support it. There always seems to be money for new software/hardware but never for humanware. And many of those folks begging for new technologies need LOTS of support.

  • Tony Rybczynski, Nortel July 17, 2008 11:04 am

    I think the root cause is that employees also have a personal life, which is increasingly (as new employees enter the workforce) centered (in a communications sense) around IMing, social networking and the such. Employee Sat then becomes linked to having access to these 'personal' tools and more importantly using these tools in the work environment. http://blog.tmcnet.com/the-hyperconnected-enterprise/hyperconnectivity/personalbusiness-environments-are-blurring.asp

  • Patrick July 17, 2008 10:01 am

    I'll be happy to install any technology newfangled or oldfangled if ya'll give me da budget for it.

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