Enterprise Twittering Comes of Age
Twitter: sketchy service, no business model, and really valuable to business users.
Dell says Twitter has produced $1 million in revenue over the past year and a half through sale alerts. People who sign up to follow Dell on Twitter receive messages when discounted products are available the company's Home Outlet Store. They can click over to purchase the product or forward the information to others.
Dell started experimenting with Twitter in March of 2007 after the South by Southwest conference, an annual tech/music festival in Austin, Texas. Conference attendees could keep tabs on each other via a stream of Twitter messages on 60-inch plasma screens set up in the conference hallways. There are now 65 Twitter groups on Dell.com, with 2,475 followers for the Dell Home Outlet Store.More: "If Twitter has made Dell $1 million in revenue, imagine how much it's making for all of the companies it helps promote. While a million dollars may not be much to a company like Dell, for some smaller companies that are also using Twitter as a sales/promotional tool, it is no doubt invaluable."
Another example of a technology that people are going to bring into your business whether you're ready or not. So be ready.