Archie Bunker Is Not The Problem
I know a woman of a certain age who is a straight-up bigot -- Archie Bunker with an expensive haircut and a charming Southern accent. She's an avowed homophobe and freely admits that she'd never vote for Obama because he's black.
If only diversity issues were as simple as disagreeing with her.
I didn't have a problem with the CIO involved in the call-center anecdote maintaining his anonymity -- it was, as BW says, an issue involving employees, and it could have caused tensions with the outsourcer and other business partners, too.
The complexity of the call-center issue and the thoughtfulness of the CIO's approach interested me. It's possible that some workers actually had a hard time understanding some Indian accents, and that others were commenting on a novel experience without either malice or particular grace. Separating those responses from more pernicious ones, devising appropriate responses, and moving ahead as a cohesive team -- all represented real management challenges.
And in a global economy and a changing culture, complex issues arrive on the CIOs desk every day.