The IT-Business Hate-Fest


Since my first day in this business almost 10 years ago, there's been one absolute constant: that IT and the business don't see eye to eye.

Admittedly, that's a big generalization of what is really a rather complex "alignment" problem, but you all know what I mean: IT people say they're misunderstood, that their actions and objectives can help the business, if only the business would understand it all...and the business says IT doesn't understand business, and that they take too long and spend too much money.

Susan Cramm has been on both sides of the IT-business debate, and she continues to write about it on her Harvard Business blog.

Her upcoming book, 8 Things We Hate About IT: How to Move Beyond the Frustrations to Form a New Partnership with IT, is one of the best arguments I've seen to date on how to end the ongoing battle.

The book is available in March, but here's a look at what she sees as the symptoms of the battle. CIOs and business leaders alike should take note--and hopefully use these perspectives to help identify, understand and solve this very solvable problem.

While I'm at it, here are two other CIO-focused books I wanted to add to the recommended list:

George Westerman and Richard Hunter's The Real Business of IT: How CIOs Create and Communicate Value. (Click here to read an excerpt.)

Peter High's World Class IT: Why Business Succeeds When IT Triumphs. (Click here to read an excerpt.)

Both are available now. And also check out our picks for the best business-IT books of the first quarter of 2010.

What other books to you think CIOs and aspiring CIOs should read?


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