Mike January 11, 2009 9:52 pm

Here are two more books to add to the list. Both are free. Both can transform any business. The first is the "Criteria for Performance Excellence." It's the book from the Malcolm Baldrige Award. Available for free PDF download at: www.baldrige.gov . The second is "On The System: The End of the Disorganized-Organization." Available for free PDF download at: www.onthesystem.com/Handbook. . If you are a leader of manager who is serious about learning how to transform your disorganized-organization into a finely tuned machine, then these are the books for you.