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Tuesday, August 18, 2009 2:02 PM/EST

FedEx CIO Rob Carter: "Never Be a Victim"


It's no secret that business executives still largely feel that their IT executives aren't strategic or business-savvy enough to make a real difference. Plenty of IT leaders take offense to that--and rightfully so.

But if you're shuffled into the category of "tactical" CIO running a "utility," you can't just sit there and take it.

Rob Carter, the executive vice president of information services and CIO of FedEx, has some strong advice for CIOs who find themselves in this predicament:

"Never be a victim. Never decide in advance, 'This is what I'm going to be relegated to.'"

Carter believes that if CIOs feel strongly enough about their own talent and value, they need to step up.

If you want to a behind-the-scenes player, that's fine. You'll get what you want, Carter says. "But you need to put on the mantle of authority that says these things are vitally important to productivity, customer interactions and the top line," he adds.

Granted, Carter has it good: he's on the five-person executive committee at FedEx, a company that values IT far more than most. But he also says he didn't land there by accident:

"I honestly believe that that's what drew me to FedEx--understanding that that's the role IT should play. I feel very strongly that we should aspire to be engaging business partners rather than behind-the-scenes brokers of activities."

There's plenty more on the way from my interview with Carter. For a full transcript, stay tuned to CIOInsight.com or check out the upcoming September issue.

In the meantime, check out this piece from Carter on getting executive buy-in and this one on his company's innovation machine.

Also, tell us: Do you see yourselves a strategist or a tactician? And how do you think your business counterparts view you?


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Comments (1)

Very refreshing.

If I want to feel the sun shine on my face and taste the fruits of progress, I can't take a back seat and allow others to define my role as relegated to a "tactical" pawn or running a "utility" like Scottie in the Engine Room of the Enterprise. Yes, to get anything tangible accomplished I need to put my nose to the grindstone, focus, manage and work out the details to produce and deliver.

But, after years of working in the trenches with business stake holders delivering solutions for their business needs, I have found that I have well developed enterprise perspective of the business and often drive strategic planning in a direction that will produce better success and achieve better efficiency in the end solution than if I just waited for instructions form the Star Chamber.

It irks me to see how business and IT/consultants jostle back and forth on requirements and scope as if everything is ordered a la carte ("Oh, I'm sorry sir, when you ordered the soup you didn't specify cup or bowl, so please cup your hands and I will serve your soup, if you would like to add a cup or a bowl now I will add it to your bill. Be careful this is hot.")

Business workers are smart strategists but the company is even smarter when IT workers step up and help lead the strategy by contributing perspective and knowledge that the business people do not bring to the table.

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