Blog Archives | Page 6

Monday, December 03, 2012 11:35 AM

Seven Things CIOs Need to Know

Today's rapidly evolving business and IT environment often turns conventional wisdom upside down.

Wednesday, November 21, 2012 02:15 AM

7 Ways to Piss Off Customers During the Holidays

It's that wonderful time of the year when customers swarm to retailers, IT systems buckle under the weight of holiday traffic, and everyone gets way too cranky.

Friday, November 16, 2012 05:35 AM

Picture-Impertect Contact Centers

Many companies offer poor customer service. This is most apparent in the contact center, where good intentions, business processes and technology intersect.

Friday, November 09, 2012 07:30 AM

Face it: Employees Rule IT

There are no valid excuses for fighting BYOD. If you resist this movement, many employees will use their own devices regardless of corporate policies.

Tuesday, November 06, 2012 09:10 AM

A Tale of Three Contact Centers

Last week, I found myself coping with products and services that required support. Not surprisingly, there were marked differences in how well the companies handled the inquiry and how effectively they res....

Friday, September 28, 2012 09:18 AM

Tips for Managing the Mobile Enterprise

What business leaders should consider as they begin to prepare for the evolving mobile enterprise.

Thursday, May 10, 2012 20:05 PM

Government IT: Can States Get a Handle on Securing the Cloud?

By Tony Kontzer Emboldened by the Fed's early cloud computing success, state governments really want to take advantage of cloud computing -- so long as the risks are mitigated, that is. Over the past sev....

Monday, May 07, 2012 18:05 PM

Message to CIOs: Keep Your Friends Close and Your CFOs Closer

By Tony Kontzer The CFO's steady encroachment of the CIO role continues. The latest compelling evidence of this trend comes courtesy of financial services giant Credit Suisse, which late last month react....

Thursday, April 19, 2012 20:04 PM

CIO Salaries: The Bad News Keeps Coming

By Tony Kontzer While CIOs in general probably weren't doing cartwheels about an average pay hike of less than 2% for 2011, even if it did come after two years of flat salaries, the loudest groans may hav....

Tuesday, March 27, 2012 21:03 PM

Stuck in Mike Daisey's Apple Tree of Lies

By Tony Kontzer Can someone please tell me where the "Mike Daisey lied to me" queue starts? I'm expecting it to be a long one, filled with duped theatergoers and journalists. For those of you who monito....

Thursday, March 22, 2012 17:03 PM

Are the Days of the CIO Numbered?

By Tony Kontzer At the risk of taking liberty with Mark Twain's words more than a century later, it seems my recent thoughts on the possible imminent death of the CIO may not have been so exaggerated afte....

Thursday, January 19, 2012 17:01 PM

Will Government IT Contracts Follow Vivek Kundra to Salesforce.com?

By Tony Kontzer I have to admit, I didn't see this one coming. When Vivek Kundra, the nation's first CIO, stepped down from his post earlier this year to accept a fellowship at Harvard, I crowed about t....

Tuesday, December 27, 2011 17:12 PM

Closing U.S. Data Centers: Show Us the Money

By Tony Kontzer Since Steven VanRoekel took over the U.S. CIO post earlier this year, the data center consolidation plan he inherited from predecessor Vivek Kundra has grown increasingly daunting. And Van....

Monday, December 19, 2011 15:12 PM

The CIO's Calendar: December's Your Time to Assess the Past and Face the Future

By Don Desiderato This is the fourth installment in our new monthly blog series, The CIO's Calendar, in which we'll give you insights on how to plan your time in the month ahead as you look to allocate re....

Tuesday, November 22, 2011 08:11 AM

Protecting Your Online Reputation

By Tony Kontzer If you haven't heard of Reputation.com, you should have, because all of us probably will need its expertise at one time or another. To be truthful, I never would have taken note of the com....

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