For CIOs, attaining the right balance of staffing, technology and processes is the difference between racing ahead and inhaling the digital exhaust of smarter and more efficient competitors.
Instead trying to better understand online behavior through cookies, beacons and clicks, organizations should ask customers directly about their online preferences.
To avoid security breaches like the Target debacle, CIOs must do a better job of protecting enterprise data and embrace a best-practices approach to security.
A new Gartner report highlights four trends will transform the future of business intelligence and analytics over the next several years.
Personal clouds, the Internet of things and social collaboration are among the tech trends that will significantly impact the enterprise in 2014. Are you ready?
When it comes to providing customer service, CIOs need to take a consumer-centric view, get rid of the Byzantine rules, and put humans in charge when a glitch occurs.
When it comes to sustainability, it's essential for CIOs to establish IT systems and metrics to measure results and ensure the right data is collected and analyzed.
In order to solve difficult problems or plot long-term strategic plans, it's important to curve out chunks of distraction-free time devoted solely to thinking.
To ensure the success of big data and advanced-analytics initiatives, organizations may need to add new roles, such as a chief data officer and a chief analytics officer.
Security is near the top of every CIO’s list of priorities. However, security ranks significantly lower when it comes to IT funding. Why the disconnect?
When you see employees using paper forms, such as invoices, work orders and customer surveys, examine how the data process can be digitized via a tablet or other computing device.
All the protections and controls in the world offer little security if there's a fundamental flaw in the way mobile applications are designed, implemented and used.
CIOs need to recognize the elevated role of the CMO and marketing technology, and both sets of executives must find ways to work together more effectively.
Enterprises are expected to increasingly tap into IT outsourcing through hybrid clouds, including colocation and managed-service models, during the next few years.